FAQs
Products
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Can I customize the menus and accessories to match my restaurant's branding?
Can I customize the menus and accessories to match my restaurant's branding?
Yes, we offer customization options for most of our products, including logo placement, colors, and materials.
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What materials do you use for your products?
What materials do you use for your products?
We craft our products from a variety of materials, including wood, acrylic and leather.
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In what format should I upload my files for personalization?
In what format should I upload my files for personalization?
For personalization, kindly send your files in vector format (.ai, .cdr, .eps, .svg)
Payments and Orders
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How can I cancel or change my order?
How can I cancel or change my order?
If you've made an error in your order or accidentally purchased the wrong product, kindly reach out to us by sending us a message. We'll make every effort to assist you in correcting your order, although please note that we cannot guarantee changes once your order has been shipped. Once an order is in transit, it is no longer possible to cancel the delivery.
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Can I purchase a "Inkohoreca" voucher?
Can I purchase a "Inkohoreca" voucher?
We don’t currently offer vouchers, but if you think it would be a good idea, let us know. We always love to hear your ideas and what you’d like to see!
Shipping and Processing
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What is the processing time for orders?
What is the processing time for orders?
Processing times vary based on the type of product and customization. It typically ranges from 1-2 business days for mock-ups to 5+ business days for custom items.
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How long does delivery take?
How long does delivery take?
Estimated delivery times vary by location. In general, we offer expedited shipping with delivery times of 7-10 days for Europe and the United States, 8-12 days for Canada, and 10-18 days for Australia.
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Do you ship internationally?
Do you ship internationally?
We offer international shipping to most locations. Please contact us for specific information regarding your country.
Wholesale
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Do you offer bulk or Trade discounts?
Do you offer bulk or Trade discounts?
Yes we do!
- Purchase amount more than 500 USD, get 10% off
- Purchase amount more than 1000 USD, get 15% off
- Purchase amount more than 1800 USD, get 25% off
Returns and Exchanges
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What is your return policy?
What is your return policy?
We accept returns and exchanges for non-personalized, non-custom-made, and non-clearance items within 30 days of delivery. Please refer to "Shipping & Return" and "Refund policy" for full details.
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Can I return or exchange personalized or custom-made items?
Can I return or exchange personalized or custom-made items?
Unfortunately, we do not accept returns or exchanges for personalized, custom-made items.
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What if there's an error with my personalized order?
What if there's an error with my personalized order?
If we made a mistake with the personalization of your order, we will replace the item for you. However, we do not replace items engraved incorrectly due to buyer error.