Shipping policy

Processing & Shipping Times

We offer two types of products with different processing times:

 

1. In-Stock Products:
  • These items are available for fast dispatch and will be shipped the next business day after you place your order (orders placed before 1 PM (PST for US/ CET for EU), Mon-Fri).
  • In-Stock products cannot be personalized—they ship as they are, with no option for branding or customization.

Shipping Locations & Delivery Times:
  • United States: Delivery within 1-4 business days from our US warehouse.
  • Europe: Delivery within 1-4 business days from our EU warehouse.

 

 

2. Made-to-Order Products:

For personalized or custom orders, processing times vary depending on the complexity of your request:

  • 1-2 business days for preparation of visual mockups and confirmation of details.
  • 3-6 business days for production of standard items with your personalization.
  • 5+ business days for custom items (time depends on your specific request).

Shipping Location: Made-to-Order products are shipped from our production facilities in Ukraine.

 

Estimated Delivery Time for Made-to-Order Products

All shipping methods are expedited by default for Made-to-Order items. Here are the estimated delivery times based on your location:

  • Europe: 7-10 business days (FedEx, DHL)
  • United States: 7-10 business days (FedEx, DHL, USPS)
  • Canada: 8-12 business days (FedEx, DHL) / delivery time may vary based on your location
  • Australia: 7-18 business days (FedEx, DHL)
  • Everywhere else: 2-4 weeks (delivery time highly depends on your location)

 

Shipping Origin
  • In-Stock Products: Shipped from our US and EU warehouses for faster delivery.
  • Made-to-Order Products: Shipped from our production facilities in Ukraine.

 

 

Customs & Import Taxes

Customers are responsible for any customs or import taxes that may apply. Our prices DO NOT include VAT, GST, or other country-specific taxes.

If you're an international customer, you may receive an email from GFS Gateway, First Mile, or your local customs authorities requesting payment for customs fees. These payments are necessary for your order to be processed and released for final delivery. Unfortunately, there is no legal way to bypass customs procedures.