Refund policy

We want you to be happy with every order. If something is wrong, contact us and we will make it right.

Returns of non-personalized items

• You can return non-personalized items, including in-stock items, within 30 days of delivery.
• Items must be unused and in their original packaging.
• Before sending anything, email request@inkohoreca.com with your order number. We will confirm the return and send you the address of our US return warehouse. Returns sent without prior confirmation may not be accepted.
• Return shipping is paid by the customer, unless the item arrived damaged, defective or not as ordered.

Personalized and made-to-order items

Personalized items are made to your approved design, so they cannot be returned if you simply change your mind. But if something is our fault, we fix it:

• If an item arrives damaged or defective, or does not match the mockup you approved, send us photos within 7 days of delivery.
• We will remake the item free of charge or refund you, whichever you prefer.
• Mistakes contained in a mockup you approved (for example a misspelling in your text) are not covered.
• Natural materials such as genuine leather and wood vary slightly in tone and grain. This is a natural feature of the material, not a defect.

Refunds

Once we receive and inspect a returned item, we will email you to confirm whether the refund is approved. Approved refunds go to your original payment method. Your bank or card issuer may need a few business days to post it.

Cancellations

• In-stock orders: free cancellation until the order is dispatched.
• Made-to-order items: free cancellation until you approve the mockup.

Contact

Email request@inkohoreca.com or call +1 727 308 1731 (Monday–Friday).