About Payment
Payment Information
Secure, flexible payment options for every customer
All transactions on inko Horeca are secure and encrypted. We offer reliable payment methods suitable for both international online orders and project-based purchases.
Credit & Debit Cards
We accept major credit and debit cards via Shopify Payments, including:
All card payments are processed through Shopify's secure infrastructure. We do not store or have access to your card details at any time.
Shop Pay
Choose Shop Pay for a faster checkout experience with flexible payment options:
- ✓ Full Payment: Complete your purchase instantly
- ✓ Installments: Spread payments over time (availability varies by country)
This option will appear automatically at checkout if it is available for you.
Shop Pay Installments (US Customers)
Bi-weekly Installments: Spread payments over 6 weeks with 0% APR
Monthly Installments: 3-12 months available. APR varies from 10% to 36% depending on the selected period.
Digital Wallets
Shop Pay
Shop Pay allows for an expedited checkout process with secure storage of your payment information. Once you set up Shop Pay, you can complete purchases with a single click, saving time on future orders.
Google Pay
Google Pay enables fast, simple payments through your Android devices. Select Google Pay at checkout and confirm the transaction on your phone. Your payment information is protected with multiple layers of security.
Bank Deposit (Bank Transfer)
For B2B clients, hospitality projects, and large or custom orders, we offer payment via bank deposit.
How it works
- ✓ Select "Bank Deposit" at checkout or contact us directly
- ✓ We issue an official invoice with our bank details
- ✓ Production starts after the payment is received
Commonly used by
If you need a proforma invoice or company details, just contact our team.
Payment Security
Your payment security is our priority. All transactions are encrypted.
- ✓ Payments processed in compliance with PCI DSS standards
- ✓ Shopify Payments ensures industry-level protection for every order
Need help with payment?
If you have any questions about payment methods, invoices, or bank transfers, feel free to contact us:
Email: request@inkohoreca.com
or via the Contact Us page
Further FAQs
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What's the fastest and easiest payment method?
What's the fastest and easiest payment method?
All payment methods are secure. The fastest methods are Credit Card or Digital Wallets (Apple Pay, Google Pay, Meta Pay, Shop Pay)
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Can I purchase a "Inkohoreca" voucher?
Can I purchase a "Inkohoreca" voucher?
We don’t currently offer vouchers, but if you think it would be a good idea, let us know. We always love to hear your ideas and what you’d like to see!
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What is the processing time for orders?
What is the processing time for orders?
Processing times vary based on the type of product and customization. It typically ranges from 1-2 business days for mock-ups to 5+ business days for custom items.
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How long does delivery take?
How long does delivery take?
Estimated delivery times vary by location. In general, we offer expedited shipping with delivery times of 7-10 days for Europe and the United States, 8-12 days for Canada, and 10-18 days for Australia.
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Do you ship internationally?
Do you ship internationally?
We offer international shipping to most locations. Please contact us for specific information regarding your country.
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Do you offer bulk or Trade discounts?
Do you offer bulk or Trade discounts?
Yes we do!
- Purchase amount more than 500 USD, get 10% off
- Purchase amount more than 1000 USD, get 15% off
- Purchase amount more than 1800 USD, get 25% off
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What is your return policy?
What is your return policy?
We accept returns and exchanges for non-personalized, non-custom-made, and non-clearance items within 30 days of delivery. Please refer to "Shipping & Return" and "Refund policy" for full details.
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Can I return or exchange personalized or custom-made items?
Can I return or exchange personalized or custom-made items?
Unfortunately, we do not accept returns or exchanges for personalized, custom-made items.
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What if there's an error with my personalized order?
What if there's an error with my personalized order?
If we made a mistake with the personalization of your order, we will replace the item for you. However, we do not replace items engraved incorrectly due to buyer error.
This is how you can reach us
Our customer service staff are here to help you with any queries or problems
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Customer support business hours
Customer support business hours
Monday: 8AM - 5PM;
Tuesday: 8AM - 5PM;
Wednesday: 8AM - 5PM;
Thursday: 8AM - 5PM;
Friday: 8AM - 5PM;
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More ways of contacting us
More ways of contacting us
Phone: +1 727 308 1731
Email: request@inkohoreca.com
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How can I cancel or change my order?
How can I cancel or change my order?
If you've made an error in your order or accidentally purchased the wrong product, kindly reach out to us by sending us a message. We'll make every effort to assist you in correcting your order, although please note that we cannot guarantee changes once your order has been shipped. Once an order is in transit, it is no longer possible to cancel the delivery.